OneSearch Production site, powered by new EDS UI:https://discovery.ebsco.com/c/3czfwv/?acr_values=ip+guest.
OneSearch Test site (testeds profile):https://discovery.ebsco.com/c/22b3kd.
eHost Test site (ehost profile): https://discovery.ebsco.com/c/j2rgke
OneSearch feedback form, OneSearch Broken Link form, Meetings, Presentations, Teams, and Emails. Feedback gathered is recorded for OneSearch in Feedback and Reports. A Response bank and complaints database has been provided by Communications.
Email Patron to thank/ask for further clarification. If enhancement/bug not already reported, report to EBSCOConnect and record on GitHub. Record and Code in Feedback Form. Once every one or two months go into Qualtrics and copy/paste full values into MODS spreadsheet. Use FOLIO spreadsheet (automatically gets the values from MODS, minus identifying information) to write a report and send to Stakeholders.
If enhancement/bug not already reported, report to IndexData via FreshDesk and cc firstname.lastname@example.org, email@example.com, firstname.lastname@example.org,email@example.com,firstname.lastname@example.org,email@example.com. Record and code in Feedback Form. Use FOLIO spreadsheet to write a report and send to Stakeholders.
For OneSearch: Physical Catalog books show a chapter scan link, Physical Catalog Serials show an article scan link. These are set up in eds customlinks.
For CU Full Text: Button plus link at the bottom (in case button does not work)
For VuFind: Link to ILL page at bottom of the screen. Sometimes link to ILL form can be found in the MARC. Unlike EDS customlinks these do not have pre-filled information in them.
For preprocessing logic to work (provided by IDS), ILL forms need to have the following information: ISSN. See IDS Logic, Rapid Routing Rules. OneSearch currently does not always including an ISSN number
Both CU Full Text (EBSCO Link Resolver) and A-Z Databases (Publication Finder) are powered by EBSCO Holdings, which is our Knowledgebase. The knowledgebase serves as one of the sources of our library holdings/entitlements. The other source is FOLIO. The Knowledgebase does the following:
eJournals loaded to Rapid - Steve, using KB
FOLIO holdings loaded to Rapid - Quarterly - Emily, using FOLIO
eJournals loaded to OCLC WorldShare - Steve, using KB
Goal: For ILL Lending